This problem would only possibly happen to Realtek High Definition audio users, and Realtek ac97 audio users would never come across such an issue. Try to reinstall drivers several times, but fail. Microsoft does not guarantee the accuracy of this third-party contact information.When your computer has a conflict between SP3 and Realtek HD audio driver, right-click My Computer, select Properties, click Hardware tab and click Device Manager, double-click to extent Sound, video and game controllers, you will see there is a black exclamation mark in a yellow circle beside Realtek High Definition Audio. This contact information may change without notice. provides third-party contact information to help you find technical support. You may also have to contact the computer manufacturer if you find that the steps to update the sound card driver do not work.įor information about your hardware manufacturer, visit the following Web site: If you receive a message that the device is not working correctly, the sound card is not listed, or you must obtain driver software, contact your sound card manufacturer for more help. Try clicking any additional entries listed under Sound, video, and game controllers.įollow the Update Driver Software Wizard to update the sound card driver.Įxpand Sound, video, and game controllers.ĭouble-click the sound card, and then click the Driver tab.įollow the Hardware Update Wizard to update the sound card driver. Note If a Driver tab is not present, the entry that you clicked under Sound, video, and game controllers may not be the correct entry for your sound card. Under Sound, video, and game controllers, double-click the entry for your sound card, and then click the Driver tab. If you are prompted for an administrator password or for confirmation, type the password, or click Continue.Ĭlick Sound, video, and game controllers to expand. To update the sound card driver, follow these steps:Ĭlick Start, click Control Panel, and then double-click System.Ĭlick the Hardware tab, and then click Device Manager. You may find it easier to follow the steps if you print this article first. This article is intended for a beginning to intermediate computer user. This article describes how to update a sound card driver in Windows Vista and in Windows XP. For more information, refer to this Microsoft web page: Support is ending for some versions of Windows INTRODUCTION To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). Support for Windows Vista without any service packs installed ended on April 13, 2010.

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